Terms and Conditions
The Setting – The ideal cleaning situation is when no one is home. Since this is not always possible, please eliminate as many distractions as possible so our Tech can work uninterrupted. Try to schedule your cleaning day when there will be fewer people at home. Please secure pets, and keep children in another area as we are working with equipment that may not be safe for children.
Getting Ready for the Cleaning – Don’t “clean” before we arrive, but do ‘pick up” as much as possible. This will allow us to focus more on detail and quality for you.
Pets – We love them! But please secure any pet that may be a threat. Let us know which pets are indoor and/ or outdoor so we can put that information in the work order.
Access to your home – We must assess a 50% fee when you fail to leave access to your home the day of service, after the 1st incident.
Cancellation – We will assess a 50% fee if you cancel with less than 24 “business hours” , after the 1st incident. We cannot guarantee the we can reschedule outside of the designated time slot.
Adding Services – If client decides to add a service, please give as much notice as possible. For example, if client would like to add a refrigerator detailing, advance notice needs to be given so we can make sure we have scheduled extra time for that day. We can, however, substitute services of equal time value. For example, washing one load of dishes is equal to folding one load of laundry, etc.
Limitations – Christi’s Green Cleaning is unable to do high ladder work, anything that cannot be reached with a 2 step ladder, such as cleaning high walls or ceilings, etc.
Christi’s Green Cleaning will not move heavy furniture or appliances. It is dangerous for our staff and could result in injuries to staff as well as the furniture. If client requests cleaning underneath heavy furniture or appliances, they will need to be moved by the client, prior to appointment.
Referring to outside services – Some issues are best left to professionals that specifically deal with certain household dilemmas. As of now, we are unable to provide the below services. There are companies in Santa Cruz County that are “green” and can deal with these problems. I can make suggestions to you on how best to combat some of these problems.
Mold and Mildew - All bathrooms should have a ventilation system installed. Otherwise the bathroom will never air out and mold and mildew will continue to grow. We can suggest services to provide grout restoration and ventilation installation.
Christi’s Green Cleaning does not provide excessive mold removal.
Blinds – Our first time Detail Cleaning includes vacuuming blinds and dusting is included in the Maintenance cleanings. If there is a need for more extensive cleaning, we recommend a professional blind cleaning service. Blinds are highly prone to breakage if they are handled too much.
Payment - Payment is due at the time of service
Breakage – It’s bound to happen sometimes. We hate it when it does and we do our best to prevent it! The following is critical communication regarding our breakage policies.
1. Sometimes breakage occurs when there are “booby traps”. Those are accidents waiting to happen (pictures not hung securely, top heavy items with unstable bases, wobbly tippy objects). Each incident is reviewed on a case by case basis. We cannot take responsibility for “booby traps”. Please remove unstable breakables to a place we do not clean (we do not clean inside curios, china cabinets, or clear wet bar shelves).
2. We will pay up to $100 per breakage item, when value is verifiable. Please move expensive figurines or glassware to a location we do not clean, or have us skip that area completely if you do not wish to accept the risk.
3. In some cases we will have the broken item repaired by a professional restoration company. Breakage values over $25 must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. Breakage must be reported wit in 30 days of discovery.
Our Cleaning Techs – As stated in on our home page, we assign a solo cleaning tech to each home and the same tech will clean your home each time. During first time cleans on larger homes, it is often necessary for 2 techs to come in during that first visit as the cleaning may take over 8 labor hours.
Staff Turnover – Unfortunately, sometimes there are situations beyond our control that may result in an occasional staff change. We do our best to prevent turnover, but when it does happen, we will make the transition process as smooth as possible for our customers. Due to our extensive training programs and detailed work orders, customers should not notice a decrease in quality of service. If they do, we will be happy to return ASAP and fix any issue that may arise.