Access to your home – We must assess a 50% fee when you fail to leave access to your home the day of service. This includes lock outs or unsafe pets not being secured. There are no exceptions after the first incident. We generally do not give reminder calls as the cleanings are scheduled on a “standing” or ongoing weekly, bi-weekly, or monthly basis. We recommend allowing us to have a copy of a house key to insure we will have access on the day of cleaning and so you will not have to remember to leave a hide-a-key or to leave the door open for us.
Cancellation – We will assess a 50% fee if you cancel with less than 24 “business hours” notice
Payment – Payment is due at the time of service unless other arrangements have been made. Failure to leave payment may result in cancellation of services.
Getting ready for the cleaning – Don’t “clean” before we arrive, but do “pick up” as much as possible in areas you would like us to clean. This will allow us to focus more on detail and quality for you.
The setting – We request that the house be unoccupied during the time of cleaning. This way we can be the most efficient and give the best rate possible. We understand this may not always be possible and it would just need to be something to be discussed before setting up service.
For example, if a client has a home office and is on conference calls, we would need to arrange our cleaning visits around that since we wouldn’t be able to run the vacuum cleaner during that time.
Or if there there is a little one at home, we would want to arrange cleaning time around nap times, etc
Pets – We love them! But please secure any pet that may be a threat. Also, we do not clean up after sick pets or pet accidents.
Breakage – It’s bound to happen sometimes. We do our best to prevent it and effective communication is very important.
1. Sometimes breakage occurs when there are “booby traps”. Those are accidents waiting to happen. We are often handling things that aren’t normally touched (pictures not hung securely (e.g. with thumb tacks), top heavy items with unstable bases, wobbly, tippy objects). Each incident is reviewed on a case by case basis. We cannot take responsibility for “booby traps”. Please remove unstable breakables to a place we do not clean (we do not clean inside curios, china cabinets or clear wet bar shelves).
2. We will pay up to $100 per breakage item, when value is verifiable. Please move expensive figurines or glassware to a location we do not clean, or have us skip that area completely if you do not wish to accept the risk.
3. In some cases we will have the broken item repaired by a professional restoration company. Breakage values over $25 must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. Breakage must be reported within 30 days of discovery.
As owner of Christi’s Green Cleaning I take responsibility for my employees and their actions. Our policies are designed to help minimize risks. I will personally review any unresolved incident to insure the fairest resolution possible. You are our valued customer and we wish to resolve each incident to your satisfaction.
Please do not hesitate to give me a call if you need further clarification on any of our policies. We clean all homes with as much care and respect as possible. When we fail, I seek your communication on the matter. We never want an issue to go unresolved. Thank you for your confidence in allowing us to handle life’s most expensive possession – your home.
Sincerely,
Christi Shaw
Christi’s Green Cleaning
www.christisgreencleaning.com
831-406-0145
